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Contact

Talk to the AcadCore team

Reach us for product support, billing help, and account guidance. We prioritize clear responses and practical next steps for your school team.

Email SupportView Pricing

Support channels

General Support

Account access, onboarding help, product questions, and day-to-day usage support.

support@acadcore.org

Typical response: within 1 business day

Billing and Payments

Plan upgrades, payment confirmations, receipts, and account billing assistance.

payment@acadcore.org

Typical response: within 1 business day

Include these details in your request

  • Your school name and the email linked to your account
  • A short summary of the issue or request
  • Relevant screenshots, page URLs, or error messages
  • Any deadline we should be aware of

Operating window

Monday to Friday

9:00 AM to 6:00 PM (WAT)

Requests received outside this window are handled next business day.

Security reports

For suspected security issues, email support@acadcore.org and include steps to reproduce, impact, and timestamps.